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ALL TABLES REDMARKED
The reason why no table become green at start can be:
- That you have forgotten to Start game (F2) in the main interface.
- That the table top units are using another channel than the BSC.
- That the base station is not recognized.
You do not have to guess the reason if the BSC tells you to reconnect the Base station.
You should check that Windows has recognized the base station, if BSC cannot find it. That is to say, that Prolific USB-to-Serial Comm Port (COM XX) does show in Windows Device manager under Ports (COM &LPT) as is shown in the illustration to the right.
Note that the COM port number must not be higher than 16. If it would be 17, or higher, you will need to reset it to a number <17 in the following way:
- Double-click on Prolific USB-to-Serial Comm Port
- Select the Port settings tab in the Properties dialog that appears
- Click Advanced
- Set COM port no. in the scrollbox at the bottom of the Advanced settings dialog.
NO COMMUNICATION
It can happen that it says Base station OK in BSC, even though no results are received from the tables. Usually this is detected when the players complain that they get no feedback or no names. The communication is reset automatically by the system within 7 minutes. You can take the following steps if that would not happen, or if you do not want to wait for BSC to solve the problem automatically.
- Stop game (F4) in BSC.
- Disconnect the USB cable from the Base station until its lights go off. Then connect the USB cable again.
- Start game (F2) in BSC.
- If the aforementioned does not help, close BSC and re-start (re-launch) the program.
SOME TABLES REDMARKED
The reason why some (but not all) of the tables become green can be that those tables are set to another channel, or that they are out of range.
We suggest that you bring the unit(s) closer to the base station and start them from there, if they would be out of range. They will run offline until the game is finished after that. The grid will look as shown in the lower illustration to the right during the session.
When the game has finished you bring the unit(s) back to the base station to have their results uploaded.
When things have settled down you should investigate why the table(s) did not connect and change whatever needs to be changed before the next game, cf. the manual.
Positioning the Base Station
You will have the best possible communication when the tables are in direct line of sight with the Base Station. The Base Station should preferable be placed on the South (or West) wall, assuming that North enter the Scores and East confirms. You can have a complimentary fitting for wall/ceiling on request.
You should avoid to put the Base Station next to WiFi, wireless routers, microwave ovens etc. as such devices might disturb the Base Station.
You are advised to contact support@bridge-scorer.com if you cannot get it right. |
